• More ways to be a team. Share your opinion, and your personality. Send gifs, stickers, and emojis in a group chat or in one-to-one messages. Instantly go from group chat to video conference with the touch of a button. Teams of 2 or 10,000 can meet in one place, no matter how many places they’re in.
  • The bots will then be able to interact with your customers with real-time chat and messaging. Related: The How-To: Using Chatbots As A Tool For Customer Service. Need a Facebook bot?
  1. Um Chat Software Developer
  2. Um Chat Software Download
  3. Um Chat Software Free

Publish your Twitch chat directly into your streaming software as an overlay so it will appear in vods later on. Publish your Twitch chat directly into your streaming software as an overlay so it will appear in vods later on. Publish your Twitch chat directly into your streaming software.

The University of Miami, located in Coral Gables, Florida, is one of America’s top research universities, focused on teaching and learning, the discovery of new knowledge, and service to the South Florida region and beyond. IMVU is a virtual world simulator game and social chat. More than a life simulation, it’s a virtual life unto itself, where you can enter a 3D world with your avatar and choose your life as you.

Prices and free trial information for the 22 best live chat software services. Discover a live chat support solution that works for your business.Updated on July 8th, 2020The SMB Guide is reader-supported. When you buy through links on our site, we may earn anaffiliate commission. Learn moreBest OverallLiveChat5.0 out of 5 overall
    • Try It FreeLearn MoreBest ValueFreshchat4.5 out of 5 overall
    • Try It FreeLearn MoreAlso GreatOlark4.0 out of 5 overall
    • Try It FreeLearn More

    Updates:

    Updated 10th of January 2020

    Updated pricing and page format. Reviewed and updated rankings.

    Live chat software gives businesses the ability to interact with and respond to their customers or clients in real-time. With live chat software for website pages, you can answer questions and provide technical support while people browse your site.

    Your business can rely on chat software to keep customer service quick and to the point while avoiding the costly and often time-consuming use of telephone support.

    Why We Chose LiveChat, Freshchat and Olark:

    LiveChat is a comprehensive customer service platform that helps businesses provide fast and efficient customer support.

    LiveChat is packed with useful features, including a great selection of chat and customer engagement tools. The extended reporting and supervision features enable you to monitor and manage your customer service and sales team with ease.

    LiveChat follows security best practices and provides a range of tools to maintain data security, such as data encryption, access restrictions, and 2-step verification.

    We also liked Freschat and Olark. Freshchat offers powerful live chat software that works the entire Freshworks platform, which includes Freshsales CMS and Freshcaller call center software. Prices are very affordable, with a generous free offer.

    Olark offers loads of great features, comes well-recommended by big brands, and is very affordable.

    Things to Consider When Evaluating Live Chat Software:

    1. Look for solutions that allow you to customize the look of your live chat box, on which pages it appears, the welcome message, and chat availability.
    2. Live chat software should integrate with your existing CRM and web analytics tools.
    3. There are different types of chat solutions: chatbots, AI, and live chat agents. You can also couple a chatbot or AI solution with a live agent.

    Best Live Chat Software Services for 2020:

    Rank

    Name

    Offer

    Review

    Learn More

    1.

    LiveChat

    $16.00 /mo.

    All-in-one live chat platform. Offers great features and is simple to use.

    2.

    Freshchat

    Free.

    Affordable and user-friendly live chat software. Offers a host of useful features, including sales bots and self-service solutions.

    3.

    Olark

    $15.00 /mo.

    Offers a wide range of features and useful integrations. Easy to use.

    4.

    Chat

    HappyFox Chat

    Um Chat Software Developer

    $39.99 /mo.

    Fast and simple live chat software with good integrations.

    5.

    Intercom

    $53.00 /mo.

    Business communication platform with a well-designed live chat application. Easy to use.

    6.

    Kayako

    $15.00 /mo.

    Offers a feature-rich and customizable live chat solution.

    7.

    LivePerson

    Quotes only.

    AI-powered messaging solution. Integrates well with business websites and social media. Easy to use.

    Um Chat Software Download

    8.

    mylivechat

    Free.

    User-friendly live chat solution. Offers a host of useful features.

    9.

    Pure Chat

    Um Chat Software Free

    Free.

    Integrated live chat solution. Affordable and easy to use.

    10.

    Tawk.to

    Free.

    Scalable live chat solution with a good range of features.

    11.

    Zendesk Chat

    Free.

    Offers a strong feature set. Easy to use.

    12.

    Acquire

    Free.

    Offers a wide range of features, including speech recognition. User-friendly.

    Free Live Chat Software

    Learn more about free live chat software solutions for small businesses. Includes information and frequently asked questions.

    Jul 8, 2020

    FAQs:

    What is the best live chat software?

    • LiveChat.
    • Click Desk.
    • Drift.
    • Freshchat.
    • Freshdesk.
    • HappyFox Chat.
    • Comm100.

    How does a live chat work?

    When people visit your site, a pop-up window will greet them with a customized message. To chat with someone on your team, all the visitor has to do is type in the text box. There are numerous live chat software providers you can use to add live chat to your website.

    Does live chat increase sales?

    Consumer research indicates that 60% of website visitors would return to a website if it had a live chat feature. Customers who have used the live chat tool to communicate with a company representative are more likely to return to the website to make a sale.

    Why is Live Chat important?

    With your dedicated website support chat in place, you can help customers solve problems in real time. Live support chat for website use has been proven to increase revenue and reduce the rate of abandoned checkout items.

    Which is the best online chat?

    • LiveChat.
    • Click Desk.
    • Drift.
    • Freshchat.
    • Freshdesk.
    • HappyFox Chat.
    • Comm100.

    Is live chat effective?

    • 77% of customers will not make a purchase without a live chat solution.
    • 63% of customers are more likely to return because of your website live chat.
    • 41% of consumers prefer a chat service over other support methods.

    How can I improve my live chat?

    • Make the conversation feel natural. It's a chat, not a transaction.
    • Show empathy to problems your customer is reporting.
    • Offer a feedback survey on the same channel.
    • Prompt the customer to speak instead of asking too much at once.
    • Ensure your live chat team is friendly and has good interpersonal skills.
    • Inform customers that live chat responses are faster than email.

    Why do customers prefer live chat?

    • Live chat opens a direct, personal communication link between company and customer.
    • Live chat responses are faster than email responses.
    • Customers prefer real-time communication to email.
    • Live chats cut down on customer wait times.

    Can you live chat with Amazon?

    Yes you can. Because they are a very large company that deals with many irrelevant complaints, you first have to fill out some pre-contact questions before the live chat begins. This is very helpful to both you and Amazon. Go to Help > Need More Help > Contact Us > Live Chat.

    How do I set up live chat on my website?

    1. Set up your account.
    2. Log in to your dashboard.
    3. Embed the live chat code into your website.
    4. Enable cross-domain session sharing.
    5. Complete your pre-chat form setup.
    6. Enable direct chat links.
    7. Track the progress of your live chats.

    Is live chat support software equipped with reporting features?

    Most website chat services allow you to see how your chat services are being used by customers and access data that will help you to refine your customers' experience in the future.

    Is there any free live chat software?

    Yes, there are free live chat software options.

    What is the best live chat software for small business?

    • Click Desk.
    • Freshchat.
    • Freshdesk.
    • HappyFox Chat.
    • Intercom.
    • Zendesk Chat.
    • Comm100.

    Can every employee have access to company chat software?

    Some live chat software is priced per user, while other packages have bulk prices with a user limit. You could purchase access for everyone in your business, but in most cases, access will only be necessary for employees who are providing customer support.

    Other than chat solutions for business, what other software will help improve online revenue?

    Offering live chat will certainly help to develop your customer base, but another key component to consider is credit card processing.

    Looking for more digital solutions for your business? Check out our detailed guide on How to Digitally Transform your Business.

    Can customers use a chat support system on their mobile devices?

    Mobile integration has become a standard amongst live chat software providers. Some software is available in an app for enhanced customer experience. Mobile browsing is on the rise, so customers need a way to chat with your support team from their smartphone as easily as they can from their desktop.